Terms & Conditions

Important! Oil saturated materials can spontaneously combust. When using oil to finish wood you will use cloths or rags to remove excess oil. Any material that has absorbed oil (cloths, pads etc.) must be placed in a metal container filled with water and removed from the property before appropriate disposal. These can spontaneously combust if left to dry! 


Terms and Conditions of sale

By placing an order and confirming payment on the website of Koate Limited Ltd you are entering a legally binding contract in accordance with the following terms and conditions of sale, which are Business to Business. This does not preclude sale to private individuals acting as designers or project managers. In the Company field please state your name or trading name.

The direct consequence is to the terms for the return of goods. As you would expect, these are returnable within a 2-week period and at our discretion after that time period. However, goods marked 'Sale' are NOT returnable.

Goods are delivered next day as long as orders are placed before 2pm. However, some areas of the UK will take longer. Please assume next day delivery unless we ring or email you to notify otherwise. If you have placed your order close to the cut-off then please ring 01743 650340 to check it’s been despatched.

New customers will be asked for their name, company name and billing address being established as customers. By default, retail prices are charged to all new customers. If you consider you are eligible for trade prices or wish to be a reseller then contact Koate Limited on 01743 650340 to have your pricing structure amended.

Delivery addresses can be amended as part of the order process.

When orders are taken verbally Koate Limited will access the customer's account online and act as their proxy to complete the order. The breakdown of the cost of goods and transport will be given and an offer made to explain the general terms & conditions, which covers our returns policy. This will be done before payment is taken. An email confirming all details and a link to our terms & conditions will be sent immediately on the processing of payment. The customer takes full responsibility for checking these and raising any issues before shipment is made. If the customer wishes to check these details before making payment, they should request a 'Pay on Account' sale to receive the email. Payment and shipment will only be processed after confirmation and payment details from the customer before the next working day's shipping deadline.

Thereafter, the order will be deleted and stock returned for general sale.

1. Goods

Goods must be used according to manufacturer's instructions on the product packaging. Wood is a natural product and the colour or density of surface an individual wood will vary by batch and age so sampling in advance of main works must be undertaken on every new project. It is very important to get a correct indication of how the final finish will appear and perform before committing on surfaces that can be expensive or impossible to rework. Specifications of the goods being sold may be altered as a result of our manufacturer's continuous efforts to improve product quality and performance so in the event of contradiction between product packaging and website instructions then customers must seek clarification from Koate Limited before proceeding with works. Koate Limited will not be liable for any depreciation to a wood object’s value consequent to it being treated with products purchased from us. Koate Limited will not be liable for any costs incurred for any work required to refinish surfaces or any costs for delays & disruption incurred during this process.

2. Samples

Due to the importance of sampling in advance of main works Koate Limited is committed to keeping available samples of all products at cost prices. Ensure these are well mixed BEFORE opening, since pigments in our products invariably settle. These are 20ml size. We do everything possible to ensure they are fresh and well mixed. If a sample cannot be seen then contact Koate Limited on 01952 727899 to enquire about availability. There are some items that cannot be made available as samples.

Remember samples can only give an indication of the final effect and colour that will be achieved. Primarily, this is because larger floor areas will be sanded differently and the application will also vary. Koate Limited, therefore, will not accept responsibility for variations between colours achieved from sampling and actual projects.

3. Availability

Goods are available according to the stock quantities shown on line. In the case no stock is shown then please contact Koate Limited on 01952 727899 to ask when restocking is likely. If for any reason an item is subsequently found to be out of stock when collating your order, then we will despatch an equal or greater quantity of the same product in an available container size at no additional cost. Should this not be possible we will contact you to decide immediate action. We operate on a back-order system, if after 7 working days we cannot fulfil your order we will automatically cancel your order and refund you.

4. Prices

The price of the goods shall be the price listed on our website on the date of your order, exclusive of any VAT which may be payable by you. The price of goods inclusive of vat and transport will be shown before payment is taken. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges. All prices may vary. Customers and not Koate Limited are responsible for any applicable customs duties or taxes in their own country.

5. Ordering

We will treat each order for goods, which is confirmed when you proceed from the relevant Payment screen, as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order by email and such confirmation shall be our acceptance of the contract between us.

If you have any problems when attempting to order online, technical or otherwise, telephone us on +44 (0)1743 650340 or email info@koate.co.uk

6. Payment

Payment may be made by any of the methods indicated on our website. Goods will not be shipped unless payment is received in full. Card details are passed to Shopify for processing. Payment is automatically authorised online and debited immediately.

7. Delivery

Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to describe the delivery options correctly during the web ordering process and then ensure delivery within the times specified, but delivery times quoted are approximate only and we cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside our control. We strongly advise that you select the delivery option that suits your address and circumstances and that if the goods are required for a specific date, they are ordered in advance to avoid any disappointment. Risk of damage or loss of the goods shall pass to you at the time of delivery to the specified delivery address. Delivery is complete when goods are signed for or left at the safe-point indicated by the customer as a safe place. Please, however, check goods on receipt and read T & C re. shortages or damage.

  1. Right to Cancel

You have a right to cancel your order for any item purchased on this website prior to its despatch; normally 2pm on the day of order. Please see T & C’s regarding returns. To cancel your order, telephone us on +44 (0)1743 650340 or email info@koate.co.uk

9. Missing, Damaged or Defective Goods

If, in the unlikely event, your goods arrive and some are missing, or they are damaged condition or are defective or some are missing, you must inform us within 7 days of despatch stating the invoice number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.

10. Returns

Goods in their invoice name are returnable within a 2-week period and at our discretion after that time period. However, goods marked 'Sale' are NOT returnable at any time.

The cost of returning goods will be borne by the customer and deducted from the refund due. The collection and return of goods can be arranged by Koate Limited Ltd using their appointed courier service. This cost is the direct cost to Koate Limited and is normally charged to us £10.00 higher than the original delivery price i.e., £10.00 for 24kg. Variation results from different consignment weights.

The cost of returning and replacing damaged or defective goods will be borne by Koate Limited unless they are found to be in their correct condition in which case, they will be offered back to the customer who will be responsible for the return shipping cost. Every effort should be made to inspect goods remotely using video or photographic links before deciding to arrange their inspection at Koate Limited.

If for any reason a replacement is not available for a damaged or defective item then Koate Limited will refund the value of the returned goods.


  1. Sale items

The return of goods marked Sale, in their invoiced name is not possible. 


  1. Choice of Law and Jurisdiction

    These Terms shall be governed by and construed in accordance with UK Law. Koate Limited is a company registered in England and Wales under number 13086773 whose registered office is Koate Limited, 7A vanguard Way, Battlefield Enterprise Park, Shrewsbury, SY1 3TG. Vat reg. nr 379681044.

    Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods.